FAQs! Need Help?

US Orders

Delivery timescales will be provided to you at checkout, these can vary depending on your location. Delays with customs, imports and any other issues outside of our control are not included in these timescales. We aim to send out your products as fast as possible but during busy periods we may not be able to meet these timescales.

Customers should contact us via the 'Contact Us' page within 2 weeks of placing your order if you have not received your delivery within the above given time frames.

Shipping costs for your designated country will be provided to you at checkout, these can vary depending on your location. Customs/import fees are not included in the total of your order.

Orders being sent outside of the United States may incur customs charges/import fees for importing goods which will NOT be included in the shipping fee. Countries have varying regulations regarding imports; therefore, we strongly advise that you research the import regulations in your region before placing an order. We cannot cover these import charges for you.

Not going to be in for your delivery? Our shipping services may allow the option of delivering to a safe place. By opting for your order to be left in a nominated safe place, you will be accepting liability for this shipment. If your order were to be lost or stolen, we would be unable to provide a replacement or refund.

The following payment methods are accepted on our website:

• Mastercard
• Visa
• Maestro
• American Express
• Paypal
• Apple Pay
• Google Pay
• Shop Pay
• Discover
• Diners Club

Once you have placed your order you will be directed to an order confirmation page. This will contain your order number, within 30 minutes you should receive your order confirmation email. Once our warehouse team has packed your order ready to be collected by USPS, UPS or Fedex, you will receive your shipping confirmation email, this will contain your tracking link. Please be aware that updates on your tracking link can take up to 24 hours to show so please sit tight.

If you notice that there is a discrepancy in your shipping address, we recommend getting in touch with our support team within 30 minutes of your order being placed to avoid any issues upon delivery. We are not responsible for any missing/lost parcels due to incorrectly supplied shipping addresses.

Once you place your order you will receive an order confirmation email, this confirms that your order is on our system and ready to be processed. Over the coming days you will then receive your shipping confirmation email which includes your tracking link. You will receive this once one of our packing team has processed your order and prepared it for dispatch. Tracking links will begin to show updates within 24 hours of your shipping confirmation email landing in your inbox. If you do not see these emails in your main inbox be sure to check your junk and spam folders as they may have been misrouted.

Orders can and will be refunded if they are flagged by our system as being potentially fraudulent orders. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection will automatically be flagged and will be refunded.

We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, please email our team over at usa-support@sidemenclothing.com and provide the following information:

• Your full name
• Your order number
• The product name(s)
• Clear photos of the faults or incorrect items (If incorrect please provide photos of the sizing on garment tag and any barcoded bag)

If we are dealing with your request/enquiry, could you please reply to emails via the same email thread as it will help us solve any problems you may have MUCH faster.

On our Contact page, please include your order number in your message to ensure that your request can be dealt with as quickly as possible, please also provide us with all relevant information based around your request/enquiry as this will help us to resolve this as quickly as we can.

Want to return an item(s) for a refund? We accept refunds on items that are in their original condition within 30 days of the order arriving at your shipping address.

We do not accept any returns on orders or items that are sent back to us outside of these timeframes, this may result in your order/item(s) getting sent back to your original shipping address.

We aim to issue your refund within 5-10 working days of having received the order/item(s).

All items are inspected upon return, to be eligible for a refund all items should be sent back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed. (e.g. SDMN Two Tone Tech Slides should be returned with the original shoe box and the SDMN Pastel Colour Block Hoodie should be returned in the barcoded zipper bag).

Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

We advise that any returned items are sent back via tracked delivery to ensure the safety of your parcel.

Orders which are sent back for a refund will require a returns form enclosed in the parcel. This can be downloaded/printed from the bottom of this subsection by clicking the ‘Download Our Returns Form’ button.

If you do not have access to a printer please use a plain piece of paper and copy all contents of the returns form so that our returns team can deal with your request accordingly.

Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

We advise that any returned items are sent back via tracked delivery to ensure the safety of your parcel.

DOWNLOAD OUR RETURNS FORM

Once your order or product(s) have had a refund issued, refunds may take approximately 5-10 business days to appear in your account. Please note that processing times can vary between banks.

Yes, you still have a right to return your order regardless of which payment method is used at checkout.

If you paid for an order in full using only a gift card, this amount will be returned to the gift card to use again on another purchase.

If you paid for an order using both a gift card and card/PayPal, your refund is applied to the gift card first until it reaches the full amount, then the rest of the refund is applied to any other payment method.

If a product is out of stock, head to its product page and you can sign up for restock notifications via email. Once/If the product has been restocked and you’ve been emailed, you’ll have to be quick as we cannot guarantee that the product will be in stock for long.

To know if we are restocking a product please use the contact form or contact us on usa-support@sidemenclothing.com to get an update on when/if a product is receiving a restock. Unfortunately not all products will receive restocks as we are always working on new designs and collections for future release.

We announce our main restocks on our social media pages @SidemenClothing on Twitter, Instagram and Facebook. When adding additional stock of products (we like to refer to it as “buffer stock”) there will not be an announcement on our socials. If you’d like to be a step ahead of everyone else make sure to sign up for restock notifications on the product pages which are out of stock, you’ll be the first to know once these have been added back onto the site.

Unfortunately, our support team is unable to recommend a size incase we are wrong. However, we do recommend measuring similar garments of your own against our size guides to show which size would suit you best. Size guides can be found on each individual product page.

If you're having difficulty comparing your items to our size charts, please follow this link to see how we measure our clothing.

How Can I Create An Account?

To create an account with us, head to the top right of the website and click ‘account’, then ‘create account’, fill in your details and a verification email will be sent to the email address provided. Once this has been verified you will be able to log into your account.

Can I Link An Account To Previous Orders?

If you have placed orders previously, when creating a new account use the email address linked to your previous orders and this will recover your orders for you.

How Do I Reset My Password?

To reset your password head to the account section of our website and press ‘forgot your password?’, enter the email address linked to your account and a forgotten password email will be sent to this inbox asking you to reset your password.

How Do I Add A Shipping Address?

To add a new shipping address simply log into your account and head over to ‘view addresses’, from here you can open the add a new address button, fill this in and save the shipping address details for future orders.

How Do I Amend My Shipping Address?

To amend a shipping address, log into your account and open ‘view addresses’. From here you can edit any shipping addresses which you have saved.

How Do I Delete My Shipping Address?

Deleting a shipping address is very simple. Just log into your account, navigate to ‘view addresses’ and delete any unwanted shipping addresses.

Can I Change My Email Address Linked To My Account?

Unfortunately at this time we are unable to transfer accounts across email addresses.

How Do I Subscribe To Your Newsletter?

Simply scroll to the bottom of the page, enter your email address in the box and press sign up.

How Often Do We Send Out Newsletters?

We aim to send out 2-3 newsletters per week, we have no set schedule so be sure to keep an eye on your inbox as these contain the latest deals and offers.

How Do I Unsubscribe From Your Newsletter?

Just press the 'unsubscribe' button at the bottom of the email newsletter.

Do We Sell Gift Cards?

You can find our wide selection of Gift Cards here.

Are They A Physical Product?

No they are not. Our Sidemen Clothing Gift Cards are digital, meaning that once purchased these will be sent to the email address provided with your order.

How Long Do They Take To Be Sent?

During a normal Monday to Friday these can take anytime up to 24 hours to be sent. As our team is out of office over the weekends/bank holiday periods it is unlikely you will receive your Gift Card during these periods.

Do They Have An Expiry Date?

You’ll be glad to know that our digital Gift Cards do not have an expiry date which makes these perfect birthday and Christmas presents.

Can I Use One Gift Card Across Multiple Orders?

Our Gift Cards allow you to redeem them across multiple orders, your redemption code will stay the same no matter how many times this is used.