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FAQs about Sidemen Clothing Orders
The following payment methods are accepted on our website:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
Once you have placed your order you will be directed to an order confirmation page. This will contain your order number, within 30 minutes you should receive your order confirmation email. Once our warehouse team has packed your order ready to be collected by USPS, UPS or Fedex, you will receive your shipping confirmation email, this will contain your tracking link. Please be aware that updates on your tracking link can take up to 24 hours to show so please sit tight.
If you notice that there is a discrepancy in your shipping address, we recommend getting in touch with our support team within 30 minutes of your order being placed to avoid any issues upon delivery. We are not responsible for any missing/lost parcels due to incorrectly supplied shipping addresses.
Once you place your order you will receive an order confirmation email, this confirms that your order is on our system and ready to be processed. Over the coming days you will then receive your shipping confirmation email which includes your tracking link. You will receive this once one of our packing team has processed your order and prepared it for dispatch. Tracking links will begin to show updates within 24 hours of your shipping confirmation email landing in your inbox. If you do not see these emails in your main inbox be sure to check your junk and spam folders as they may have been misrouted.
Orders can and will be refunded if they are flagged by our system as being potentially fraudulent orders. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection will automatically be flagged and will be refunded.
We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, please email our team over at firstname.lastname@example.org and provide the following information:
- Your full name
- Your order number
- The product name(s)
- Clear photos of the faults or incorrect items (If incorrect please provide photos of the sizing on garment tag and any barcoded bag)
If we are dealing with your request/enquiry, could you please reply to emails via the same email thread as it will help us solve any problems you may have MUCH faster.
On our Contact page, please include your order number in your message to ensure that your request can be dealt with as quickly as possible, please also provide us with all relevant information based around your request/enquiry as this will help us to resolve this as quickly as we can.